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Privacy Policy - Afojet Infotech

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Privacy Policy for Afojet Infotech

Effective Date: 11-Jan-2025

At Afojet Infotech, we value your privacy and are committed to ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data, and how we comply with the privacy policies of Meta, Facebook, WhatsApp, and other third-party providers we may use.

1. Information We Collect

We collect various types of information in connection with your use of our services, including but not limited to:

  • Personal Identification Information: This includes details such as your name, email address, phone number, and other contact information.
  • Usage Data: Information on how our services are accessed and used, including IP addresses, device identifiers, and browsing history.
  • Transactional Data: Information related to your purchases, payments, and orders, including communication with us through WhatsApp for order updates.
  • Support Verification Information: To verify the authenticity of your account or issue during customer support, we may request:
    • Contact Number: The phone number associated with your account.
    • License Number: The last 5 digits of your license number to authenticate your registration.
    • Email Address: The email address associated with your account.
    • Website URL: The website associated with your license, if applicable. These details are used solely for the purpose of verifying your account during customer support processes and ensuring the authenticity of your request.

2. How We Use Your Data

The information we collect is used for various purposes, including:

  • To Provide Services: Deliver order notifications, customer support, and other communications via WhatsApp and email.
  • To Improve Services: Analyze usage patterns to enhance your experience and provide tailored service.
  • For Verification Purposes: During support or troubleshooting, we may request specific details (like contact number, license number, or website) to verify your identity and ensure the accuracy of the service.
  • For Compliance and Legal Requirements: We may use your data to comply with relevant laws and regulatory obligations.

3. Data Sharing and Third-Party Providers

We may share your personal data with third-party providers, such as Meta (Facebook, WhatsApp API) and other tech providers, to deliver our services. These providers are bound by confidentiality agreements and are not permitted to use your data for their own purposes.

  • WhatsApp Business API: As part of using WhatsApp for notifications, we utilize the WhatsApp Business API, and Meta (Facebook) processes your data to send order updates and status messages.
  • Meta (Facebook) Services: We use Meta’s services, including the Facebook Cloud API, for managing communications and notifications, and these services are governed by Meta’s Privacy Policy, which can be reviewed at Meta Privacy Policy.

4. Data Deletion Requests

We respect your right to control your personal data. If you wish to delete your personal data, you can request the deletion by sending an email to afojet.com[at]gmail.com. Upon receiving your request, we will process the deletion of your data in compliance with applicable laws, subject to any legal obligations to retain certain data.

5. Payment Information

At Afojet Infotech, we take your payment security seriously. We do not store any sensitive payment information such as credit card details or bank account information. All payment processing is handled securely through third-party providers:

  • Razorpay: Razorpay processes payment details securely on our behalf. Razorpay’s privacy policy can be reviewed at Razorpay Privacy Policy.
  • PayPal: If you make payments via PayPal, PayPal’s privacy policy applies. You can review PayPal’s policy at PayPal Privacy Policy.

Please note that we do not have access to your payment information, and all financial transactions are processed securely through these third-party providers.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request the deletion of your data, we will ensure it is removed from our records, unless retention is required for legal or regulatory reasons.

7. Security of Your Data

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure server protocols, and other industry-standard security practices. However, no method of transmission over the internet or electronic storage is entirely secure, and while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Your Rights and Choices

As a user, you have the following rights regarding your personal data:

  • Access: You can request to access the personal data we hold about you.
  • Correction: You may request to correct any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your data, as described in Section 4.
  • Opt-Out: You can opt-out of receiving marketing communications at any time by contacting us or using the unsubscribe option in our emails.

To exercise these rights, please contact us at afojet.com[at]gmail.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date and notify you of any significant changes via email or other communication methods. Please review this Privacy Policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you need assistance with your data or account, please contact us at:

Afojet Infotech
Website: https://afojet.com
Email: afojet.com[at]gmail.com